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Starfish Group Website Privacy Policy

Starfish Commercial Limited is committed to protecting your privacy and complying with the General Data Protection Regulations. Starfish Commercial Limited will be what’s known as the ‘Controller’ of the personal data you provide to us. Our ICO registration number is ZA249525 and our registered address is 23 The Bridge Business Centre, Beresford Way, Chesterfield, Derbyshire S41 9FG.

This notice sets out the basis by which we collect, use and disclose the personal information you may give us, as well as your rights in respect of such Personal Data

We may update this Privacy Notice from time to time and will publish an up to date copy of the Privacy Notice as and when it has been updated.

The Starfish Privacy Policy applies to any and all personal information gathered by Starfish from any prospective and actual customers of the company, or any other person, through the medium of the Starfish website (termed as ‘the Website’ below) or other marketing channels (such as; Email, Telephone, Direct Mail, Social Media, SMS, Newsletters/Blogs, Competitions or Web Chat).

Starfish may pass your personal information to carefully selected third parties (e.g. professional advisers, finance providers, estate agents, recommended suppliers etc), for example where we need to send the information to persons or organisations who work on our behalf to provide a product or service to you but such persons or organisations may only use this information in order to provide such product or service and not for any other purpose.

Other reasons to share data with selected third parties are for the purpose of providing value-adding products, services and/or marketing information to you, and/or for our research purposes or to help us develop our website, products and/or services, in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets or where we are required to forward the information in order to comply with a regulatory or legal process.

Security of your personal information

Only authorised personnel and contractors have access to your personal information. Additionally, Starfish aim to keep your personal information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.

Starfish will keep your personal information until such time you contact us to request that it be removed or it is no longer required for archive purposes.

Storage of your personal information

The information that we collect from you may be transferred to and stored at a destination outside the European Economic Area ('EEA'). For example, if a Server(s) or a secure Third-Party partner operates their Server(s) outside of the EEA.

By submitting your Personal information, you agree to such transfer, storing or processing. We will take all steps reasonably necessary to ensure that your Personal information is treated securely and in accordance with this Privacy Policy.

Rights to Change, Access or Remove your own personal information we hold

If at any point you believe the information we process on you is incorrect you can request to see this information and even have it corrected, restricted or deleted. (unless otherwise stipulated by UK Law). We will respond to such requests without delay but within one month of receiving the request. You also have the right to data portability which allows you to obtain and reuse your personal data for your own purposes across different services.

If you wish to raise a complaint on how we have handled your personal data, you can contact one of our Data Protection Officers who will investigate the matter. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).

Our Data Protection Officers are Karen Simpson, Claire Henning Liam Bilson and you can contact them At , , or by calling our Head Office on 01629 820036.

Cookies on our Website

No data is collected or retained directly by our website about visitors. The exception to this, and the only cookies set on the site, are by Google Analytics and by Twitter. The cookies set by Google allow it to supply Starfish with information about the number of visitors to the site, their gender, age and general location. It does record your IP address. The Twitter cookies do not record any personal information but enables our website to show the Twitter feeds.

Links from our Website

We are not responsible for the practices employed by websites linked to or from our Website nor the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our Website. Please remember that when you use a link to go from our Website to another website, the Starfish Privacy Policy will no longer apply.

Your browsing and interaction on any other website, including websites which have a link on our Website, are subject to that website's own rules and policies. Please read the rules and policies relating to that website before proceeding.

Limits on our responsibility to you

Commentary, information and other materials posted on the Website are not intended to constitute professional advice and should not be relied upon in this way.

We are careful about the content we display on our Website and we try to ensure that the Website is safe to access and use but errors (including inaccuracies and typographical errors) and defects may occur.

Whilst we reserve the right, at any time and at our sole discretion, to correct any errors or omissions make changes to the features, functionality or content of the Website and to edit or delete documents, information or other content on the Website, the Website is provided without any guarantees, conditions or warranties. As such, we cannot guarantee that the Website is or will be error free, free of viruses or other harmful components or that defects will be corrected.

As far as the law allows, we exclude all statements, terms and warranties that may be implied.

We will not, under any circumstances, be responsible for any losses you suffer as a result of using this Website that are not as a direct consequence of our behaviour and that we could not have been expected to foresee. In particular, we will not be responsible for losses related to any business (including profits), loss of data or loss of goodwill, whether these losses are direct, indirect, or for any indirect financial (or monetary) losses.

This does not affect our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or for any other liability which cannot be excluded or limited under applicable law.

Your statutory rights are not affected by anything in this Agreement.